FAQ
ORDER & PAYMENT
Where is my order confirmation?
As soon as you place your order, you’ll get an order confirmation to the email address you entered with the rest of your details. If for some reason you don’t receive one, make sure to check your spam / junk emails or double check you entered your email address properly. If you haven’t received it after 24 hours, please contact hottielab Support.
What payment terms can you accept?
We can accept PayPal, Klarna, Visa, Mastercard, and American Express.
My payment was declined. Why?
If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases) etc. In any event by calling your issuing bank they can tell you why the card is declining.
Solutions: Try a different credit card or try using PayPal as your checkout method.
SHIPPING & DELIVERY
Free Shipping Fee
We offer Free Shipping on orders over $69.
Shipping Time
Total time=Order processing + Shipping time
- Order processing: 2-4 business days
- Shipping time (US): 7-12 business days.
- Overseas shipping (such as Australia, Canada, and other countries over than the US): 14-16 business days.
How do I track my package?
You can track your parcel via the Confirmation Email (Remember to check your junk mailbox). Also, you can click “Track my Order” link on our website.